Overview

Live single participant and multi-participant video call solution with built-in eKYC modules.

Overview

Video KYC allows identity verification through live, operator-assisted video calls. It ensures compliance with KYC regulations while providing a fast, remote onboarding experience.

Identomat supports both one-on-one and multi-participant video KYC sessions, each adaptable to your workflow and regulatory needs.

One-on-one call

A one-on-one Video KYC session connects a customer directly with a verification operator. During the call, the operator performs verification actions in real time — such as:

• Document verification

• Liveness checks

• Data review and questionnaires

Once the verification is complete, the operator can approve or reject the session according to predefined rules.

Multi-user call

Multi-user sessions allow multiple participants to be verified within the same video KYC session. Each participant follows an independent, configurable workflow. This setup is commonly used for business or legal processes that involve several parties, such as:

• Corporate onboarding

• Mortgage or joint account applications

• Title or property registration

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Video KYC may include these steps:

• Identity document verification

• Liveness detection

• AML (Anti-Money Laundering) and adverse media checks

• Proof of Address

• SMS and email verifications

• User and operator questionnaires

These features collectively ensure robust and comprehensive identity verification during the video KYC process.

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Key Features

• Configurable workflows — Define the exact verification path per use case.

• Multi-user support — Verify multiple individuals in a single session.

• Real-time operator actions — Operators can trigger verification steps live during the call.

• Audit and compliance — Every call and verification event is logged for audit purposes.

• Scalable architecture — Built to handle large volumes of concurrent sessions securely.

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Key benefits:

• Enhanced security: Video KYC offers a secure platform for verifying customers' identities, reducing the risk of identity theft and fraudulent activities.

• Cost-effective: It reduces operational costs associated with traditional in-person KYC processes, such as travel expenses and infrastructure costs.

• Convenience: Customers can undergo the KYC process remotely from anywhere with an internet connection, eliminating the need to visit physical locations.

• Compliance: Video KYC helps businesses comply with regulatory requirements by ensuring thorough identity verification processes.

• Scalability: Video KYC can easily scale to accommodate a large number of customers, making it suitable for businesses of all sizes.

• Improved customer experience: By offering a convenient and efficient verification process, video KYC enhances the overall customer experience, leading to higher satisfaction and retention rates.

• Flexibility: Video KYC can be integrated into existing systems and workflows, providing flexibility for businesses to customize the process according to their specific requirements.

• Reduced manual errors: Automation features within video KYC help minimize manual errors, ensuring accurate and reliable results.

• Audit trails: Video KYC platforms often provide audit trails and detailed records of the verification process, offering transparency and accountability for regulatory purposes.