Create video KYC session

This guide explains how to set up and launch a Video KYC session in Identomat Manage.

Prerequisites

• A valid Identomat Manage account

• A pre-configured Video KYC workflow (set up by your administrator)

If you do not have a configuration, contact your administrator or reach out to us.

Sign in

1. Navigate to Identomat's Manage.

2. Enter your email and password.

3. Click Sign in to access your account.

Video KYC configuration

Video KYC configurations define the sequence of verification steps for a session. You can create or manage configurations in Manage or via the API.

• New users: Request a configuration from your administrator before creating sessions.

• Experienced users: Select from existing configurations or create new ones in Manage.

Create a New Session

Once a configuration is available:

1. Open the Sessions page.

2. Click + New session in the top-right corner.

3. In the modal, fill out the following fields:

   • Configuration (required) – Select your pre-configured workflow.

   • Session Name (optional) – Enter an identifier for internal tracking.

4. Click Generate link.

Share the session link

After generating the link:

• Copy the URL and send it to the end-user(s) for verification.

• Alternatively, the link can be sent directly via SMS or email.

To use your own SMS or email service, configure callback URLs in your Company settings. Once set up, you will receive callbacks for link delivery and user actions. See Callbacks for detailed instructions.

• The same link can also be accessed later from the session if needed.

• Session links expire or are controlled according to your workflow configuration.