End-user side

What happens when user receives and opens verification link

Requirements

In order to get verified, users must have the following:

• 💻 A device with working camera and microphone

• 🪪 A valid identity document (Passport, Identity card, Residence permit or Driver's license)

• 🌞 A well-lit environment

• 🛜 Stable internet connection

One-on-one call

Initiate the call

When a user opens the Video KYC link:

1. Identomat’s widget launches automatically in the default browser.

2. Depending on the configuration, users may need to complete preliminary steps (e.g., agreeing to terms) before joining the call.

3. Once ready, the video call frame appears with a bottom panel containing:

   • Audio – turns microphone on/off

   • Video – turns camera on/off

   • Flip – mirror the camera view

   • Switch – switch between front and back cameras (if available)

   • Join – initiate the call with the operator

Join the call

• Click Join to connect to an operator.

• Users are directed to a Connecting screen until the operator answers.

• The top panel displays:

  • Call duration (left corner)

  • Device settings – adjust camera, microphone, and speaker

  • Full screen – toggle video call frame size

• When the operator answers, their video appears in the right corner of the frame, outlined with a yellow border to indicate connection.

On the call process

Once connected:

• The operator conducts the verification interview.

• Depending on the workflow, users may be asked to:

  • Submit identity documents

  • Complete liveness detection

  • Answer additional verification questions

• All verification steps occur in real time within the video call frame.

Completing the call

• After verification is finished, the operator may share the result.

• Either the user or operator can end the call.

• To end, click End, then confirm in the dialog prompt.

Multi-user call

• The same instructions apply to multi-user sessions.

• Key differences:

  • Participants can see and hear each other, in addition to interacting with the operator.

  • Each participant follows their own verification workflow simultaneously.