End-user side

This page explains what end users will experience during a Video KYC session — from opening the link to completing verification.

Requirements

Before starting, users should have the following ready:

💻 Device	A device with a working camera and microphone
🪪 Document	A valid identity document — Passport, Identity Card, Residence Permit, or Driver's License
🌞 Lighting	A well-lit environment
🛜 Connection	A stable internet connection

One-on-one session

Joining the call

When the user opens their Video KYC link:

1. Identomat's verification widget launches automatically in their default browser.

2. Depending on the configuration, the user may need to complete preliminary steps — such as reviewing and agreeing to terms — before proceeding.

3. Once ready, the video call frame appears with a bottom panel containing:

Control	Function
Audio	Mute / unmute microphone
Video	Turn camera on / off
Flip	Mirror the camera view
Switch	Toggle between front and back camera (if available)
Join	Connect to the operator and start the call

1. The user clicks Join to initiate the call. A Connecting screen is shown until the operator answers.

Once connected, a top panel becomes visible with:

• Call duration — displayed in the top-left corner

• Device settings — adjust camera, microphone, and speaker mid-call

• Full screen — toggle the video frame size

The operator's video appears in the corner of the frame, outlined in yellow to indicate an active connection.

During the call

The operator conducts the verification interview in real time. Depending on the configured workflow, the user may be asked to:

• Present their identity document

• Complete a liveness check

• Answer additional verification questions

All steps take place within the video call frame — no separate screens or redirects.

Ending the call

Once verification is complete, the operator will typically share the result. Either party can end the call:

1. Click End.

2. Confirm in the dialog that appears.

Multi-user session

Multi-user sessions follow the same flow as one-on-one sessions, with two key differences:

• Participants can see and hear each other, in addition to interacting with the operator.

• Each participant completes their own verification workflow simultaneously — steps are independent, even within the shared call.