# End-user side

## Requirements

Before starting, users should have the following ready:

<table data-header-hidden><thead><tr><th width="176.46484375"></th><th></th></tr></thead><tbody><tr><td>💻 <strong>Device</strong></td><td>A device with a working camera and microphone</td></tr><tr><td>🪪 <strong>Document</strong></td><td>A valid identity document — Passport, Identity Card, Residence Permit, or Driver's License</td></tr><tr><td>🌞 <strong>Lighting</strong></td><td>A well-lit environment</td></tr><tr><td>🛜 <strong>Connection</strong></td><td>A stable internet connection</td></tr></tbody></table>

## One-on-one session

### Joining the call

When the user opens their Video KYC link:

1. Identomat's verification widget launches automatically in their default browser.
2. Depending on the configuration, the user may need to complete preliminary steps — such as reviewing and agreeing to terms — before proceeding.
3. Once ready, the **video call frame** appears with a bottom panel containing:

<table><thead><tr><th width="157.7265625">Control</th><th width="452.93359375">Function</th></tr></thead><tbody><tr><td><strong>Audio</strong></td><td>Mute / unmute microphone</td></tr><tr><td><strong>Video</strong></td><td>Turn camera on / off</td></tr><tr><td><strong>Flip</strong></td><td>Mirror the camera view</td></tr><tr><td><strong>Switch</strong></td><td>Toggle between front and back camera <em>(if available)</em></td></tr><tr><td><strong>Join</strong></td><td>Connect to the operator and start the call</td></tr></tbody></table>

4. The user clicks **Join** to initiate the call. A **Connecting** screen is shown until the operator answers.

Once connected, a top panel becomes visible with:

* **Call duration** — displayed in the top-left corner
* **Device settings** — adjust camera, microphone, and speaker mid-call
* **Full screen** — toggle the video frame size

The operator's video appears in the corner of the frame, outlined in yellow to indicate an active connection.

### During the call

The operator conducts the verification interview in real time. Depending on the configured workflow, the user may be asked to:

* Present their identity document
* Complete a liveness check
* Answer additional verification questions

All steps take place within the video call frame — no separate screens or redirects.

### Ending the call

Once verification is complete, the operator will typically share the result. Either party can end the call:

1. Click **End**.
2. Confirm in the dialog that appears.

### Multi-user session

Multi-user sessions follow the same flow as one-on-one sessions, with two key differences:

* **Participants can see and hear each other**, in addition to interacting with the operator.
* **Each participant completes their own verification workflow simultaneously** — steps are independent, even within the shared call.


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