# Operator side

## Requirements

To conduct Video KYC sessions, operators must have:

<table data-header-hidden><thead><tr><th width="151.78515625"></th><th width="410.5390625"></th></tr></thead><tbody><tr><td>💻 <strong>Device</strong></td><td>A device with a working camera and microphone</td></tr><tr><td>🌞 <strong>Lighting</strong></td><td>A well-lit environment</td></tr><tr><td>🛜 <strong>Connection</strong></td><td>A stable internet connection</td></tr></tbody></table>

### Receiveing the call

Operators create or schedule sessions through the Manage interface. Once a session is set up, it can be coordinated with the applicant for a specific time or left open for them to join when ready.

When the applicant opens their link and clicks **Join**, the operator receives the incoming call and answers to begin the Video KYC process.

## One-on-one session

### **Video call frame**

Once connected, the operator sees a video call frame displaying both parties. The frame has two control panels.

**Top panel**

<table><thead><tr><th width="200.8671875">Control</th><th width="428.1953125">Function</th></tr></thead><tbody><tr><td><strong>Call duration</strong></td><td>Shows elapsed call time</td></tr><tr><td><strong>Virtual backgrounds</strong></td><td>Apply or adjust a custom background during the call</td></tr><tr><td><strong>Device settings</strong></td><td>Adjust camera, microphone, and speaker</td></tr><tr><td><strong>Full screen</strong></td><td>Expand or minimize the video call frame</td></tr></tbody></table>

> Virtual backgrounds are configured by the company administrator in **Company settings**.

**Bottom panel**

<table><thead><tr><th width="127.8125">Control</th><th>Function</th></tr></thead><tbody><tr><td><strong>Audio</strong></td><td>Mute / unmute microphone</td></tr><tr><td><strong>Video</strong></td><td>Turn camera on / off</td></tr><tr><td><strong>Capture</strong></td><td>Take a live screenshot of the applicant — saved automatically to the session</td></tr><tr><td><strong>Steps</strong></td><td>Select which verification steps the applicant should complete</td></tr><tr><td><strong>Start</strong></td><td>Initiate the selected step on the applicant's screen</td></tr></tbody></table>

Operators can repeat steps as needed. Steps can also be re-initiated if a result needs to be retaken.

### **Completing the session**

Once all steps are finished:

1. Review the applicant's information and verification results.
2. Make a decision to **Approve** or **Reject** the session.

> Decisions should follow your company's verification protocols. The system provides recommendations based on completed checks — including document scans, liveness detection, and any additional steps in the workflow.

***

### Multi-user session

Multi-user sessions follow the same flow as one-on-one sessions, with the following additions:

* Up to **10 participants** can join a single session, depending on your business process configuration.
* The operator sees all participants simultaneously in the video call frame.
* Verification steps can be initiated **per participant individually** — each participant completes their own workflow within the shared call.
* At the end, the operator approves or rejects the consolidated **parent session**, following company protocol.


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