Operator side
What happens after operator receives the call
Requirements
To perform Video KYC verification, operators must have:
💻 A device with working camera and microphone
🌞 A well-lit environment
🛜 Stable internet connection
Receive the call
Operators initiate or schedule sessions through the Manage interface:
Sessions can be scheduled for a specific time or coordinated with the applicants.
Once the applicant starts the call, the operator answers, and the Video KYC process begins.
One-on-one call
When connected, the operator sees a video call frame in the interface, displaying both the operator and the applicant.
Video call frame
The frame contains top and bottom control panels.
Top panel:
Call duration – shows elapsed call time
Virtual backgrounds -
apply or adjust custom virtual backgrounds during the call.
Virtual backgrounds are managed by the company administrator in Company settings.
Device settings – adjust camera, microphone, and speaker
Full screen – expand or minimize the video call frame
Bottom panel:
Audio - turn the microphone on/off.
Video - turn the camera on/off.
Capture - take live screenshots of the applicant (saved in session)
Steps - select which verification steps the applicant should complete. (Step details)
Start - initiate the selected step on the applicant’s screen
Operators can repeat steps as needed. Once all steps are complete:
Review the applicant’s information and verification results
Make a decision to approve or reject the session
Decisions should follow company protocols. The system provides recommendations based on scanned documents, liveness checks, and other completed processes.
Multi-user call
Supports up to 10 participants in a single session (depending on business process).
Operator sees all participants simultaneously in the video call frame.
Steps can be initiated individually per participant.
At the end, the operator may need to approve or reject the consolidated “parent” session, following company protocol.
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