# Receiving calls

In Identomat's system, only users with the **Call center operator** role are responsible for receiving calls. When this role is enabled, a call toggle will appear at the top of the page. Activating this toggle allows the system to receive calls from end-users.

When an end-user initiates a call, a special call animation will appear, and the Call Center Operator will hear a ringing sound. After answering, the operator will connect with the end-user, and the verification process will continue as intended.

**Call center operators** may:

* Take live screenshots of the end-user.
* Fill out operator questionnaires during the session.
* Initiate KYC steps for the end-user.

For more details you can see:

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Video KYC</strong></mark></td><td>For a more detailed explanation and end-user guide, please visit the <strong>Video KYC</strong> page.</td><td></td><td><a href="../../video-kyc">video-kyc</a></td></tr></tbody></table>