User roles overview

Learn about the different user roles in the Identomat system—Administrator, Operator, Call Center Operator, and End-user—and their specific access levels and functions to support various workflows.

Roles in Manage platform

Identomat offers three types of user roles in the Manage platform to accommodate various use cases and workflows: Administrator, Operator, and Call center operator.

Users can hold multiple roles simultaneously if needed to fit their specific responsibilities.

• Company administrator: This role provides the highest level of access within the Identomat system. Company Administrators have complete access to all dashboard features and data functionalities specific to their company. They can create configurations, add users, delete sessions, and adjust company settings. If the company is registered as a Reseller, the Administrator also has the ability to create and manage Sub-company accounts.

• Operator: The Operator role is tailored for agents and company representatives responsible for handling daily operational tasks. This includes reviewing and managing sessions, conducting live video verification calls, and overseeing routine verification processes.

• Call center operator: A specialized sub-role of the Operator, the Call Center Operator is responsible for manual verification using questionnaires. This role is limited to viewing only their own sessions.

Roles comparison table:

Role	Permissions	Special abilities
Administrator	Full access	Manage users, settings, configurations, integration
Operator	Moderate access	Manage dashboard, verification sessions
Call centre operator	Limited access	Receive user calls, manage own sessions

End-user

• End-user: This role refers to any individual undergoing the verification process. End-users interact with the system to verify their identity as required.