User roles overview

Learn about the different user roles in the Identomat system—Administrator, Operator, Call center operator, and End-user—and their specific access levels and functions to support various workflows.

Roles in Manage platform

Identomat offers three types of user roles in the Manage platform to accommodate various use cases and workflows: Administrator, Operator, and Call center operator.

Users can hold multiple roles simultaneously if needed to fit their specific responsibilities.

• Administrator: The highest level of access within the Manage platform. Administrators have full access to all dashboard features, can create configurations, manage users, delete sessions, and adjust company settings. If the company is registered as a Reseller, Administrators can also create and manage sub-company accounts.

• Operator: The Operator role is tailored for agents and company representatives responsible for handling daily operational tasks. This includes reviewing and managing sessions, conducting live video verification calls, and overseeing routine verification processes.

• Call center operator: A specialized sub-role of the Operator, focused on conducting manual verification during live video calls. Call center operators can only view sessions assigned to them.

Roles comparison table:

Role	Permissions	Special abilities
Administrator	Full access	Manage users, settings, configurations, integration
Operator	Moderate access	Manage dashboard, verification sessions
Call center operator	Limited access	Receive user calls, manage own sessions

End-user

• End-user: End-users are not Manage platform accounts. This term refers to individuals undergoing the verification process — they interact with the verification widget only, not the Manage platform.