# User roles overview

### Roles in Manage platform

Identomat offers three types of user roles in the Manage platform to accommodate various use cases and workflows: **Administrator**, **Operator**, and **Call center operator**. 

Users can hold multiple roles simultaneously if needed to fit their specific responsibilities.

* **Administrator**: The highest level of access within the Manage platform. Administrators have full access to all dashboard features, can create configurations, manage users, delete sessions, and adjust company settings. If the company is registered as a Reseller, Administrators can also create and manage sub-company accounts.
* **Operator**: The Operator role is tailored for agents and company representatives responsible for handling daily operational tasks. This includes reviewing and managing sessions, conducting live video verification calls, and overseeing routine verification processes.
* **Call center operator**: A specialized sub-role of the Operator, focused on conducting manual verification during live video calls. Call center operators can only view sessions assigned to them.

**Roles comparison table:**

<table><thead><tr><th width="209">Role</th><th width="196">Permissions</th><th>Special abilities</th></tr></thead><tbody><tr><td><strong>Administrator</strong></td><td>Full access</td><td>Manage users, settings, configurations, integration</td></tr><tr><td><strong>Operator</strong></td><td>Moderate access</td><td>Manage dashboard, verification sessions</td></tr><tr><td><strong>Call center operator</strong></td><td>Limited access</td><td>Receive user calls, manage own sessions</td></tr></tbody></table>

#### End-user

* **End-user**: End-users are not Manage platform accounts. This term refers to individuals undergoing the verification process — they interact with the verification widget only, not the Manage platform.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.identomat.com/get-started/user-roles-overview.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.